We understand that plans may change. This policy explains the cancellation, rescheduling and refund process for appointments booked through the website. Last updated: November 2026
Patients may request cancellation of an appointment using the available contact or booking support options.
If you are unable to attend your scheduled appointment, you may request to reschedule it, subject to appointment availability.
If an appointment has been cancelled before the consultation and is eligible for a refund, the applicable consultation fee will be refunded through the original payment method, subject to any applicable payment processing charges.
If a patient does not attend a scheduled appointment without prior cancellation or rescheduling, the consultation fee may not be refundable.
If an appointment needs to be cancelled or rescheduled due to the doctor's availability or other unavoidable circumstances, patients will be offered an alternative appointment or an applicable refund.
Approved refunds will be initiated within a reasonable period. The time taken for the amount to appear in the patient's account may depend on the payment provider or bank.
If a patient has accidentally made more than one payment for the same appointment, the duplicate payment can be reviewed and refunded where applicable.
This Refund & Cancellation Policy may be updated when necessary. The latest version will be available on this website.
For cancellation, rescheduling or refund-related assistance, please contact us using the contact details provided on the website.
